Complaint Centre

Complain in the right place. Then escalate.

29 kinds of complaint — each with the department responsible, the portal to file on, the helpline to call, the documents to carry, and the escalation ladder showing exactly who to approach when the first step goes nowhere.

How this page works

You file the complaint; we make sure you file it in the right place. This platform is not a government portal and cannot submit a complaint on your behalf — no government system allows that. What it does is remove the guesswork: which office, which portal, what to carry, how long to wait, and where to go next.

Once you have filed, tell us your reference number and we can follow up alongside you if the official timeline is missed.

Electricity 3

Water Supply (Rural) 1

04 No working household tap connection (Har Ghar Nal), or a Jal Jeevan Mission fault UP Jal Nigam (Rural) / Jal Jeevan Mission 3 escalation steps · 7-15 days for a supply fault Call 1800-121-2164

Water Supply (Urban) 1

05 Municipal water supply shortage or a water quality problem UP Jal Nigam (Urban) 3 escalation steps · 7-15 days Call 0522-2620172 / 0522-2620272 (HQ)

Revenue & Land Records 2

General Public Grievance 1

08 Any department complaint, public problem, or scheme information request not covered elsewhere District Magistrate Office, Baghpat / IGRS Cell 4 escalation steps · Timeline varies by department; most are notified within 30 days Call 1076

Ration Card & PDS 2

Health 2

Pension (Old Age / Widow / Divyang) 1

13 Samajik Suraksha Pension Yojana (SSPY) application delayed or rejected Samaj Kalyan Vibhag (Department of Social Welfare), UP 3 escalation steps · 30-45 days for application processing Call 1076

Labour 2

Agriculture 3

Police & Public Safety 1

19 General police complaint, getting an FIR registered, or an emergency Uttar Pradesh Police 3 escalation steps · Immediate for emergencies; FIR/case timelines vary Call 100 / 112

Cyber Crime 1

20 Online fraud, hacking, an OTP scam, or financial cyber fraud UP Police Cyber Crime Cell / Ministry of Home Affairs 2 escalation steps · Faster reporting significantly improves fund recovery chances Call 1930

Women Safety 1

21 Harassment, domestic violence, stalking, or a safety concern UP Police Women Power Line / Mission Shakti 3 escalation steps · Immediate response; case resolution varies Call 1090 (UP Women Power Line) / 181 (National Women Helpline)

Child Protection 1

22 A child in distress, abuse, neglect, or child labour Childline India Foundation / Ministry of Women & Child Development 3 escalation steps · Immediate response for distress calls Call 1098

Senior Citizens 1

23 Elder abuse or neglect, or a general welfare and pension query for an older person Ministry of Social Justice & Empowerment (Elderline) 2 escalation steps · Varies by nature of concern Call 14567 (8 AM-8 PM, all days)

Consumer Complaints 1

24 Defective goods, poor service, or an unfair trade practice Department of Consumer Affairs, Government of India 2 escalation steps · Advisory response usually within days; formal case timelines vary Call 1915

Education 1

25 School-related complaint, or a central scholarship (NSP) problem Basic/Madhyamik Shiksha Vibhag, UP (schools) / Department of Higher Education (NSP) 4 escalation steps · Varies; NSP technical issues often resolve within days Call 0120-6619540 (NSP Helpdesk)

Roads & Public Works 1

26 Damaged road, a streetlight not working, or another local infrastructure problem Nagar Panchayat Chhaprauli / Gram Panchayat / Public Works Department (PWD), UP 3 escalation steps · Varies by scale of work Call 1076

Banking / Financial 1

27 Direct Benefit Transfer (DBT) not credited, or poor service from a bank Concerned bank branch / Reserve Bank of India (Banking Ombudsman) 3 escalation steps · 30 days at bank level before RBI escalation is permitted Call 14448

Right to Information (RTI) 1

28 Formally asking a government department for information Concerned Public Authority / State Information Commission, UP 3 escalation steps · 30 days for a standard response (48 hours if life or liberty is involved)

Central Government Grievance 1

29 A central ministry or centrally-sponsored scheme problem that the state level did not resolve Department of Administrative Reforms & Public Grievances, Government of India 2 escalation steps · Notified timelines vary by ministry, generally within 30 days Call 1800-11-3006

The general principle

Every UP grievance system works in tiers.

Local or block level first. District level if that does not resolve it within the notified timeline. Divisional or state level for cases that persist. Almost every route on this page follows that shape.

Keep your complaint reference number at every stage. It is the single most useful thing a resident can do — it is what lets any office, at any tier, actually trace what happened to your case. A complaint without a reference number is very difficult to chase.