Hospital is refusing or delaying cashless treatment under Ayushman Bharat (PM-JAY)
Responsible National Health Authority / State Agency for Comprehensive Health & Integrated Services (SACHIS), UP
Where to complain
- File online cgrms.nha.gov.in →
- Phone 14555 (national) / 1800-1800-4444 (UP dedicated)
- Mobile app Ayushman App
- Email webmaster-pmjay@nha.gov.in
- Department site pmjay.gov.in →
What to have ready
- Ayushman card number
- Hospital name
- Admission details
Having these to hand before you start makes the complaint faster to file and much stronger if you later need to escalate it.
If it is not resolved · escalate in this order
Typical timeframe 15 days for claim-related grievance
- 01 Hospital Ayushman Mitra desk You start here Call 14555 before paying any cash, so that the refusal is on record.
- 02 District Grievance Nodal Officer (DGNO) if the hospital desk does not admit you cashless
- 03 State Health Agency (SACHIS, UP) final escalation
Keep your complaint reference number at every stage. It is the only thing that lets any office — or this platform's follow-up support — trace what actually happened to your case.
Worth knowing
Call 14555 before making any cash payment so the refusal is on record