No working household tap connection (Har Ghar Nal), or a Jal Jeevan Mission fault

Responsible UP Jal Nigam (Rural) / Jal Jeevan Mission

Where to complain

File online jalsamadhan.in →
Phone 1800-121-2164
Email mdupjng@gmail.com
Department site jjm.up.gov.in →

What to have ready

Village, block and district name
Household ID, if already allotted

Having these to hand before you start makes the complaint faster to file and much stronger if you later need to escalate it.

If it is not resolved · escalate in this order

Typical timeframe 7-15 days for a supply fault

01 Block Junior Engineer You start here Give your village, block and district name, and your household ID if one has been allotted.
02 District Water & Sanitation Mission if the block level does not fix it
03 State Programme Management Unit (JJM-UP) final escalation

Keep your complaint reference number at every stage. It is the only thing that lets any office — or this platform's follow-up support — trace what actually happened to your case.

Worth knowing

Jal Samadhan is the dedicated grievance portal for Jal Jeevan Mission complaints