New connection or load enhancement is being delayed
Responsible UPPCL / PVVNL
Where to complain
- File online consumer.uppcl.org →
- Phone 1912
- Mobile app UPPCL Consumer App
- Department site uppcl.org →
What to have ready
- Ownership or tenancy proof
- ID proof
- Site sketch
Having these to hand before you start makes the complaint faster to file and much stronger if you later need to escalate it.
If it is not resolved · escalate in this order
Typical timeframe As per UP Electricity Supply Code timelines (varies by connection category)
- 01 Sub-Division office (PVVNL) You start here Carry ownership or tenancy proof, ID proof and a site sketch.
- 02 Executive Engineer if the sub-division office does not act
- 03 Consumer Grievance Redressal Forum (CGRF) if the connection is still not released A delay beyond the notified timeline can also be taken straight to IGRS.
Keep your complaint reference number at every stage. It is the only thing that lets any office — or this platform's follow-up support — trace what actually happened to your case.
Worth knowing
Delays beyond the notified timeline can be escalated directly through IGRS as well