Elder abuse or neglect, or a general welfare and pension query for an older person
Responsible Ministry of Social Justice & Empowerment (Elderline)
Where to complain
- Phone 14567 (8 AM-8 PM, all days)
- Department site socialjustice.gov.in →
This department has no dedicated online complaint portal. Use the phone number above, or file through the state's general grievance system at jansunwai.up.nic.in (helpline 1076), which exists for exactly this situation.
What to have ready
- Details of the concern
- Contact details
Having these to hand before you start makes the complaint faster to file and much stronger if you later need to escalate it.
Typical timeframe Varies by nature of concern
- 01 Elderline (14567) You start here Elderline also gives emotional support and guidance, not only complaint registration.
- 02 District Social Justice Officer, Baghpat if the concern needs action on the ground
Keep your complaint reference number at every stage. It is the only thing that lets any office — or this platform's follow-up support — trace what actually happened to your case.
Worth knowing
Also provides emotional support and guidance, not only complaint registration